Customer Relations
We are committed to offering our valued customers the highest standard of product and consistent service delivery. Our dedicated Customer Relations unit investigates all customer complaints internally and with our partner suppliers world-wide. We aim to respond to our customers with factual findings within 30 days of receipt of the complaint.
We also inspect research, analyze, evaluate, justify, lobby and recommend approval and implementation of enhancements to standards, processes and procedures for all Emirates Holidays offices and our overseas supplier partner’s on a regular basis.
Complaints
Should you have a complaint, kindly inform the local Emirates Holidays representative, the accommodation management or the Emirates airline staff at the earliest and our representatives will assist you during your holiday. If the problem is not resolved to your satisfaction any further complaint should be made by you in writing within 30 days of your return from holiday. Please provide as much information as possible, including your Emirates Holidays booking reference and holiday dates where applicable.
Please refer to the Emirates Holidays Booking Conditions for more information.
You can write to us at Customer Relations, Emirates Holidays, P. O. Box 7631, Dubai, United Arab Emirates or fax us at +971 4 343 98 88. You can also e-mail us at ekhcustomerrelations@emirates.com
Feedback
We value our customer’s feedback. If you would like to share feedback with us about your holiday experience, you can do so by post or email. Please provide as much information as possible, including your Emirates Holidays booking reference and holiday dates where applicable.
You can write to us at Customer Relations, Emirates Holidays, P. O. Box 7631, Dubai, United Arab Emirates or e-mail us at ekhcustomerrelations@emirates.com