Change or cancellation of bookings – General
(a) By the Company
(i) It is unlikely that the Company will have to make any alteration to a booking which has been accepted by it, but sometimes circumstances change and alterations have to be made. The Company reserves the right to make alterations, but if any such alteration is material, it will offer the Client the alternative of accepting the alteration or accepting any other holiday which may be offered by the Company or cancelling the booking and receiving a full refund of all monies paid. A material change for this purpose means (A) a change to the departure date (but not a change to flight times or flight or flight routes) or (B) a change to a lower standard of accommodation. If the Client accepts a change to a lower standard of accommodation, a refund will be made to reflect the lower cost of accommodation. The Company shall not be liable for any changes to a holiday made after departure due to events beyond its control. Examples of events beyond the control of the Company include, but are not limited to war or threat of war, civil disturbance, political unrest, terrorist activities, industrial disputes, strikes, fire, floods and other natural disasters, acts of God, acts of government, closure of airports, weather and failure of a carrier, a hotelier or other person to operate services for any reason.
(ii) The Company may cancel a booking at any time when necessary because of events beyond its control, or an over booking which arises from the default or omission on the part of any person such as a carrier or a hotelier providing any services comprised in the booking. The Company will inform the Client of any such event as soon as practicable, and at its discretion refund monies paid or, where practicable, offer the Client a comparative alternative holiday for any booking, so cancelled. The Company will be under no further liability to the Client whatsoever in such circumstances.
(b) By the Client
(i) If the Client wishes to change his/her booking, the Company will endeavour to accommodate these changes. In view of the additional work involved the Company reserves the right to make a charge of USD25, plus any applicable charges from hotels and land services, each time a change or amendment is made to a confirmed booking at the Client’s request. Any alterations to a confirmed booking requested less than two weeks before departure will be treated as a cancellation of the Client’s original booking and cancellation charges as detailed in paragraph 7 (b)(ii) below will apply. Any new arrangements will be regarded as an entirely new booking. All requests for alterations must be made or confirmed in writing.
(ii) Should a Client be forced to cancel a booking the Client must give the Company written notice signed by the Client. Cancellation will take effect on the date of receipt by the Company of such written notice. The Client will be liable for cancellation charges in accordance with the scale set out at in Clause 11, which reflects third party cancellation charges levied on the Company in connection with the cancelled booking. The Client’s attention is drawn to the Insurance cover available from the Company to protect against such risks. Refunds will not be made for services not used by the Client except in accordance with the above provisions where notice of cancellation of a booking is received by the Company.
Cancellation Policy
The following cancellation charges apply for cancellation of services:
(a) Destination Dubai (city hotels)| Days prior to check-in at hotel | Amount |
|---|
| Until three days | USD 50 per booking plus applicable penalties related to the airline tickets |
| Two days and less and/or no-show | 100% charges. No refund is applicable |
(b) All other destinations including Dubai beach hotels
| Days prior to check-in at hotel | Amount |
|---|
| Until 30 days | USD100 per booking plus applicable penalties related to the airline tickets |
| 15 to 29 days | 10% charges plus applicable penalties related to the airline tickets |
| Eight to 14 days | 25% charges plus applicable penalties related to the airline tickets |
| Three to seven days | 50% charges plus applicable penalties related to the airline tickets |
| Two days and less and/or no-show | 100% charges. No refund is applicable |
• Separate cancellation charges are applicable for train journeys, cruises, safaris and during peak periods (public holidays, exhibitions and special events, Christmas and New Year). Passengers will be advised of these at the time of reservation.