Your Holiday Planner

Terms & Conditions



Agreement Between You and Emirates Holidays
Thank you for visiting emirates-holidays.com (the "WebSite"). The WebSite is offered by us, Emirates (trading as Emirates Holidays), conditioned on acceptance by you, the user of the WebSite, without modification, limitation or qualification, of the terms and conditions contained herein. By accessing and using this WebSite, you are deemed to have agreed to all such terms and conditions (the "Agreement").
You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this WebSite in accordance with all terms and conditions herein.

You promise to us you are old enough to enter legally binding contracts through this WebSite and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.

Modification of Terms
We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the WebSite, and will not have any retrospective effect on existing contractual arrangements made through this WebSite. Your continued use of this WebSite after any change means you have accepted the changed terms and conditions.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
General

Your access to and use of software and other materials on, or through, this WebSite is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such software.

DISCLAIMER OF WARRANTY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEBSITE. ALL SUCH INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEBSITE INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY
IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF:

(I) ACCESS TO, OR USE OF THIS WEBSITE, OR DELAY OR INABILITY TO USE THIS WEBSITE, OR ANY INFORMATION CONTAINED IN THIS WEBSITE; OR,
(II) THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES
NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.

Indemnity
As a condition of use of this WebSite, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this WebSite, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

Links to Third-Parties' websites
This WebSite may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

Limitations on Use
You agree to use this WebSite solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the WebSite only for personal, non-commercial use.

You agree to use the WebSite's services to make only legitimate reservations or purchases

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the WebSite are your sole responsibility.

You agree to not abuse the WebSite. "Abuse" includes, without limitation, using the WebSite to:

Defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law.

Harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.

Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.

Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.

Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.

Download or upload files that are unlawful to distribute through the WebSite.

Transmit any information or software obtained through the WebSite, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the WebSite.

Cause an excessively large load on the infrastructure of the WebSite.

Falsely use a password or personal identification number during logging into the WebSite, or misrepresent one's identity or authority to act on behalf of another.

Violate this Agreement in any other manner.

Copyright and Trademark Notices

All content of this WebSite are: Copyright © 2009 - Emirates Holidays. All rights reserved.

This Site is for the your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this WebSite.

Security
We will take all reasonable measures to insure information you transmit to us using the WebSite will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Security Information
To insure secure online payment and all other transactions of personal data, the WebSite uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock in the bottom left (Netscape) or right (Internet Explorer) corner of your browser window shows a secure connection. For further information, please consult your browser's security specifications. If your browser is equipped with SSL (i.e. Netscape 2.0 and higher, Internet Explorer 3.0 and higher) your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape) is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.

Privacy Statement
Information collection and use
Emirates Group ("Emirates") includes any and all of the following entities and/or brands: Emirates Holidays, Dnata, Dnata Holidays, Dnata World Travel, Emirates Skycargo, Skywards, Arabian Adventures, Galileo Emirates and their associated brands and/or companies from time to time. A list is available upon request from: Corporate Communications, PO Box 686, Dubai, United Arab Emirates.

We are responsible for the processing of any personal information you provide to this WebSite and we are notified where required in each country under the relevant data protection legislation of that country.

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our WebSite you consent to this use.

Why do we need your personal information?
When you use services provided on this WebSite you will be asked to provide certain information such as your name, contact details, and/or debit/credit card details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:

To fulfill our agreement with you, including reserving your hotel room, sending you your confirmation or contacting you if there is a problem with your reservation;

· To register you with our Website and administer our Website services where you have registered to receive these. You can unsubscribe from these services at any time (see Choice/Opt-out below);

· To administer any contest or other promotional offer you may enter and notify winners;

· To answer any queries which you may send to us by e-mail;

· For crime prevention and detection; and

· For direct marketing purposes, as set out in detail below.

If you are booking accommodation on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.

How do we use your personal information?

Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.

Who do we share your information with?

We may give information about you as follows:

· to other companies and/or brands in Emirates Group;

· to the third parties responsible for the provision of the services in respect of which a quotation is sought or a booking made;

· to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

· to third party organizations involved in credit card authorization;

· if we have a duty to do so or if the law allows us to do so;

· to our employees and agents to do any of the above on our behalf, now or in the future.

If you choose not to provide certain personal information we request, you will still be able to visit our Website but you may be unable to access certain options or services.

Security
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

Cookies
Our Web Site may use "cookies" so we can better serve you with customized information when you return to our Web Site. Cookies are identifiers which a web site can send to your browser to facilitate your next visit to our Web Site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

Links
Our Web Site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity in the "Emirates Group". We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web Site.

Correction/updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.

Choice/Opt-out
If you no longer wish to receive promotional materials you may opt-out of receiving these communications by emailing us at emirates.holidays@emirates.com. You will always be notified when their information is being collected by any outside parties. We do this so you can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Access to your personal information
You have the right to see personal information we keep about you upon payment of a fee. If you are concerned that any of the information we hold on you is incorrect please email us at emirates.holidays@emirates.com.

Transfer of your personal information
In the course of undertaking the activities specified in this privacy policy, we may transfer personal information to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively.

Notification of changes
If we decide to change our privacy policy, we will post those changes on our Web Site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Currency Conversion
Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Web Site Contact
If you experience any technical problems during your interaction with this website, please contact our technical support team by emailing websupport@emirates.com.